How can we help?
We've gathered answers to our most common questions right here. Find what you need to ensure your experience is as seamless as possible.
Shipping & Delivery
Get details on our shipping methods, timelines, and costs.
Orders & Returns
Learn how to track, modify, or return your order with ease.
Product Information
Find out more about our paper quality, printing process, and sizes.
Payments
Information on accepted payment methods and billing.
Frequently Asked Questions
We use a premium, museum-quality 200 gsm/80 lb matte paper. It's archival and acid-free, ensuring your art remains vibrant for years without fading. The matte finish minimizes glare, allowing the artwork to be the center of attention.
We take great care to ensure your art arrives in perfect condition. Smaller prints are shipped flat in reinforced mailers, while larger prints are carefully rolled in protective paper and shipped in sturdy cardboard tubes to prevent any damage during transit.
Yes, we are proud to ship our art to collectors all over the world. International shipping rates and delivery times vary by destination. Please note that any applicable customs fees or import duties are the responsibility of the customer.
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the artwork is in its original condition. Please contact our support team to initiate a return.
Since we print on demand to reduce waste, we begin processing orders quickly. If you need to make a change or cancel, please contact us at posterclub@gmail.com within 2 hours of placing your order. We will do our best to accommodate your request.
Our posters are sold unframed to give you the flexibility to choose a frame that best matches your personal style and interior decor. This also helps reduce shipping costs and environmental impact, allowing us to deliver beautiful art to you more efficiently.
To ensure longevity, we recommend framing your print behind UV-protective glass as soon as possible. Avoid hanging it in direct sunlight or in areas with high humidity. When handling the print, use clean, dry hands to avoid transferring oils to the paper.
Absolutely. We are always looking for new talent to join the Poster Club community. If you are an artist interested in collaborating with us, please send your portfolio to posterclub@gmail.com. We review every submission with great care.
Unpacking Your Art
Your new artwork has arrived, and the excitement is real. To ensure it stays in perfect condition from the very beginning, a little care goes a long way. When unrolling your print from its tube, do so on a clean, flat surface. Place the protective sheet that came with it on top, and weigh down the corners with books for a few hours. This will gently flatten the print without causing any damage, making it perfectly ready for framing.
Our Terminology
Giclée Printing
A high-end printing process using archival pigment inks to create prints with exceptional color accuracy and longevity.
Archival Paper
A durable, acid-free paper that is designed to last for a very long time without yellowing, cracking, or deteriorating.
Matte Finish
A non-reflective, smooth surface that minimizes glare and gives the artwork a classic, sophisticated look.